Generations Humanitarian Drop-In Center Operations Manual

A. Definition and Criteria.

1. Definition. A Genhu drop-in center is a building modeled and furnished for the refuge, hygiene, feeding, and training of street children. It is strategically located in urban or suburban regions within safe walking access of children. These are homes provide food, shelter, clothes, bathrooms which include showers, tutoring for school, psychological services, cultural preservation and creativity, and legal services where warranted. The only difference between an orphanage and a drop center is that a child does not sleep at the latter. A child “drops in” regularly on weekdays to receive these services. Children are registered beforehand. On occasion, nonregistered hungry children in the street are permitted to drop in for a meal. Every determination is made to confirm they qualify and that they do not have parents seeking to take advantage of the system. Starving children are not turned away and a small slush fund is maintained for this purpose.

2. Criteria. If a child fulfills any 3 of the following 5 criteria, they qualify for registration:

i. They have one or zero parents (the United Nations definition of an orphan).
ii. They have a dirt floor in their home, or they sleep on the floor.
iii. They are not formally matriculated into the public school system.
iv. Our meal will be the only meal they eat that day.
v. They are victims of armed conflict or internally displaced persons.

B. System of Acceptance.

1. A home visit is made by Genhu staff to gather data and confirm qualification. The application form used by staff is found as Appendix A.

2. Guardian contract. The child’s guardian must sign a contract that the children will attend school and observe the rules of the home. Any two unexcused absences will disqualify the child. The Guardian Contract is Appendix B.

C. The Locale.

1. Owned by and maintenance. Genhu does not purchase or rent locales or homes. These locales must be provided for by individual donors, churches, or local government agencies.

2. Average utilities costs. Genhu pays reasonable water, electricity, sewer, and internet for each home.

3. Safety of area rating 1-10. Genhu operates drop-in centers in safe locations. Safety is paramount for volunteers, staff, and the children. We rate locations based upon crime rates and natural risks. Home must qualify higher than 7 to be approved.

4. Minimum requirements. The minimum size for home is 100 square meters. It should be free of holes in the ceiling, walls, and floors. It will be newly painted. It must include the following:

i. Kitchen. Outfitted with stove, refrigerator, cupboards and shelves, kitchen and dining utensils. They must have adequate clean water and sinks.
ii. Dining Hall. Tables and benches or individual chairs and table clothes.
iii. Bathrooms: 1 for every 20 children?
iv. Showers: 1 for every 30 children. It is to include hot water in temperate or cold climates. Cold water showers are acceptable in tropical climates.
v. Cultural area. There should be an adequate room for teaching song and dance or story telling and art activities.
vi. Computer or study room. Not required, but ideal. Academic tutoring of children is held in this room and internet access is available and monitored.

5. Maintenance. The home is cleaned and maintained by the staff and volunteer. There is no paid custodial service. The home director is responsible for cleanliness in each home.

6. Security. A security guard is hired to remain on the premises during non operating hours.  No cash is left overnight in the home.

D. Other local support.

The media, police, municipality, state, and other nonprofits will provide other goods and services, such as urban gardens, legal services, swimming and recreation, poetry, song and dance activities.

E. Operations.

These homes are operated as Genhu homes, even though local nonprofits may operate or facilitate the services. Record are kept as follows:

1. Number of children and meals served each day.

2. Financial accountability including receipts and running statements of revenue and expenditures. This includes local donations of food or other in-kind items.

3. Activities provided by strategic partners such as matriculation of children, medical attention, legal services, parental training, training against domestic violence, drug and sex trafficking,

4. Religious activities. Genhu operates homes in Latin America. These are Christian nations, dominated by the Catholic faith. Christian themes are permitted, and the children say grace before each meal, but no particular religion is endorsed and proselytizing is not permitted by any faith. The exception to this rule are our orphanages co-operated by nuns.

5. Social Media. Each home is to have a representative that publishes photos of the activities on the Genhu Facebook page as well as submit them to headquarters for the general website. Home staff should be careful to maintain branding of Genhu in all posts and to minimize local participation except as strategic partners. This is done to increase Genhu branding and donations, as well as minimize confusion to donors. Further, care should be taken to publish photos of individual children. They are not to be tagged or identified by name in the photos for their protection. In some cases, guardians should give written permission to publish activity photos at the home.

F. Staff.

Each home may have the following staff:

1. Home director. This person is responsible for all operations of the home and safety and wellbeing of the children. This person reports to the country director and the Genhu executive director.

2. Cook. This person is responsible for hygienical preparation and presentation of the morning snack and lunch for the children.

3. Security guard. This person has a bed and sleeps at the home every night. Vacation time away is anticipated with the home director at least 2 weeks in advance.

4. Tutors and cultural instructors. These staff members may be paid for by local government or nonprofits. Genhu will approve the salary of instructors on a case by case basis.

5. Quality control. Genhu will hire a part-time quality control person to make surprise visits monthly to each home in a country. They are not salaries personnel, but are paid for each visit and their travel expenses are covered.

G. Volunteers.

1. Each home director will maintain two lists of volunteers from the local community. The first list are adults and college or high school students who are unrelated to any beneficiary of the home. They can dedicate regular time to the home in the kitchen and dining room, in tutoring, or in provided psychological or legal services. The second list consists of parents or guardians of the children beneficiaries of the home, willing to contribute to the home and the blessing of their children.

H. Daily Operations.

1. Drop in center hours are from 8 am to 6 pm., Monday – Friday. The home director should be available most hours during the day to supervise all aspects of the home. The center may also open on the weekends if community services are provided.

2. Each home will have a paid cook. She will arrive early to prepare a snack or continental breakfast for those children who arrive without breakfast prior to attending school and then a full lunch in the afternoon. Children in these countries attend school at different schedules, so two or more lunch hours are planned for.

i. Continental breakfast. This snack consists of bread, croissant, or arepa and butter and jam. Fruit in season and juice are also provided. On occasion an egg is provided, based upon availability and budget at the home.
ii. Lunch. This consists of soup, main course of meat, carb, and vegetables, and juice. Dessert may be provided based upon availability and budget at the home.
iii. Daily availability of food. A small storage is maintained for arrival of starving children at the home during operating hours.

3. Tutors, social workers, student interns, psychologists, and lawyers are to visit the home and provide voluntary services after the lunch hour. They should arrange with the home director their availability and strive for voluntary consistency for the children.

I. Formal Schooling.

Children are to attend public school. If the guardian is unable to provide costs of matriculation, Genhu will pay these costs separately from monthly operational budgets, if no local foundation can be found to support the child. The children are to have adequate uniforms required by the school and they should be equal in quality to other children who have means in order to minimize bullying or mocking of the poor child. In many cases, children are one or more grades behind their age group. Genhu will also pay for school supplies and provide tutoring at the home. Historically, our children often catch up and even excel their fellow classmates.

J. Costs.

The budget for each home is calculated based upon nutritional needs, number of children registered, and volunteer versus paid staff.

1. Volunteer costs. Each home is to have a minimum of 10 regular volunteers. They are to receive a Genhu shirt and travel expenses if necessary. They may also eat lunch with the children on the days they volunteer at no cost to them.

2. Gardens, micro-enterprise, health clinics, and other approved projects will have budgets separate from the monthly operational budget.

3. Local governments are to provide between 10 – 25 percent of the food costs. The home director is responsible for securing this participation as well as seek food donations from local vendors.

4. The average monthly expense for each child ranges from $15 – $21 per child. This takes the monthly deposit (food, salaries, utilities, etc.) and divides it by the number of children registered at each home. Budgets for each home are determined on a case by case basis through a process of consultation with local donors, home directors, local government participation, and needs of the community.